Help me use this tool

Track and Trace

Select the item you wish to track from the options below. If you are not sure what type of item you have you can click on the ticket images below for more information and examples.

If you have any queries please contact Customer Services on 0800 106 828 (Toll-free not available for mobile - please refer to your local branch contact number).


  • Courier Tickets / Packs
    Track your item using your ticket's product code and number
    • ticket

      To search for your item: Enter the code and number from your Ticket or Express Pack Satchel. (eg: PE 09999658) and then click 'Track My Item'.

      Click on Show Example Ticket for more help.

      Courier Tickets/Packs

      If you are unsure as to which code/number to enter, please take a close look at the image on the right:

      yellow icon The code highlighted in yellow is the ticket product code. For the label on the right it is PE.

      red icon The number highlighted in red is the ticket number. For the label on the right it is 09999658.

      Click to hide
      tip_ticket
  • Customer Printed Labels (incl. Despatch IT Labels)
    Track your item using your account and consignment numbers
    • To search for your item: Enter your account number and Consignment Number from your Ticket. (eg: 999965899 and 1234567890) and then click 'Track My Item'.

      Click on Show Example Ticket for more help.

      ticket

      Customer Printed Labels

      If you are unsure as to which code/number to enter, please take a close look at the image on the right:

      yellow icon The code highlighted in yellow is the company A/C number. For the label on the right it is 999965899.

      red icon The number highlighted in red is the consignment number. For the label on the right it is 1234567890.

      Click to hide
      tip_ticket
  • Charge Labels
    Track your item using its label number
    • To search for your item: Enter the Label Number from your Charge Label. (eg: 14998887) and then click 'Track My Item'.

      Click on Show Example Ticket for more help.

      ticket

      Charge Labels

      If you are unsure as to which code/number to enter, please take a close look at the image on the right:

      yellow icon The code highlighted in yellow is the label number. For the label on the right it is 14998887.

      Click to hide
      tip_ticket
  • Contract Bags
    Track your item using your contract bag's serial number and dates
    • To search for your item: Enter your contract Bags Serial number and From / To dates. (eg: 00007804) and then click 'Track My Item'.

      Click on Show Example Ticket for more help.

      ticket

      Contract Bags

      yellow icon To track a consignment note, simply enter the number highlighted in yellow under the bar code.

      In this case the number would be 00007804.

      Click to hide
      tip_ticket
  • Bar Code
    Track your item using the numbers below its bar code
    • To search for your item: Enter the numbers below the Barcode.

  • Manifest Reference
    Track your item using the manifest item number, reference and dates

    • To search for your item: Enter the Manifest Customer Number, Reference and Dates.