Track & Trace for Printed Labels

Information from the customer printed label is stored in your customer service database and used to generate a URL that calls our Track & Trace engine and returns a formatted result page.

1. Gather Required Information

The information required from the customer printed label comprises of two fields:

Field Explanation Type Size
Customer Identifier A code to uniquely identify the customer that generated the customer printed label for the consignment. Character 8
Consignment Identifier The customer's internally-generated unique identifier for the consignment. Character 12

2. Generate the URL

The URL (web address) to call the Track and Trace engine must be constructed as follows:

  1. Replace the string xxxxxxxx with the actual customer identifier
  2. Replace the string cccccccccccc with the actual Consignment Identifier
  3. The result page is returned as a plain HTML response without frames.