Ticketing guidelines

Our ticketing system allows you to send items nationwide. Which ticket to select and how many to use will depend upon the destination, weight and size of your item. The following information is intended as a guide only.

If you are unsure, please contact your local branch.


Which ticket do I need?

We offer a range of tickets and what ticket you use depends on the destination of your item. Your local Ticket Reference Guides will help you determine which ticket to use.

The table below lists our standard tickets but other tickets may be available in some areas. Alternatively you can contact your local branch for more information.

Ticket Type Tickets Per Book
Local 30
Outer Area 30
Regional 30
Within Island 20
Between Islands 20
Between Islands Two Day 20
*Saturday Delivery 10
*Rural Delivery 10

*Please see below for more information on Saturday and Rural deliveries.


Signature

Our service standard is to provide signatures with every delivery. If you do not require this, please download the Authority to leave form and fax to your local branch.


Non Signature

A new non signature range has been introduced to Post Haste Couriers. This service was developed to make delivering cheaper, faster and easier for both the business and our customers. Click here for more information.


How many tickets do I need?

It may be necessary to attach more than one ticket to your item depending on the weight or size and also the destination. If you are unsure, please contact your local branch.


How to Calculate Size

Use the following calculation
A x B x C = m3
e.g. 0.3 x 0.3 x 0.5 = 0.045m3
Use the following calculation
A x A x C = m3
e.g. 0.3 x 0.3 x 0.5 = 0.045m3

  1. Take the measurement of each dimension in centimetres
  2. Calculate size = Length x Width x Height (Max = 0.125m3)
    E.g. Length 50cm, Width 30cm, Height 30cm = 0.5 x 0.3 x 0.3 = 0.045m3
  3. If you don't know the weight you can estimate it
    Calculating Weight = Length x Width x Height x 200 (Max = 25kgs) E.g. Length 50cm, Width 30cm, Height 30cm = 0.5 x 0.3 x 0.3 = 0.045 x 200 = 9kgs
  4. From the above table identify your destination and how many tickets should be applied
    E.g. If you were sending a 0.045m3 item to a destination within the island and it weighed 9kg you would need 2 tickets

Residential Ticket

Post Haste can deliver your items to residential addresses nationwide. To send an item to a residential address simply place a residential ticket on your express pack or ticketed item along with the standard delivery ticket.

Residential tickets can be pre purchased and are available in books of 10.

Please note:

The Post Haste policy is that no items should be delivered if the premises are unattended. If you think that there will be no one at the address to accept delivery of the item, and you are happy for it to be left without a signature being obtained as proof of delivery please download the authority to leave form, fill this in and fax to your local Post Haste branch.

This authorisation form will ensure your consignment is delivered if the premises are unattended during the time of delivery and indemnifies Post Haste against any damage or loss.

Residential deliveries will be completed by 6pm. This service may add an additional day to our normal service standards.

Please contact your local branch or phone Customer Services on 0800 106 828.


Saturday Deliveries

For a Saturday delivery to the main metropolitan areas simply attach a Saturday delivery ticket to your ticketed item and label your item clearly 'Saturday delivery'.

For Saturday delivery outside of the main metropolitan areas please contact your local branch or phone Customer Services on 0800 106 828.

Below are just some of the areas where we offer Saturday deliveries. To find out whether your desired destination falls within our Saturday delivery area, use our Address Checker to confirm availability.

Alexandra Gore Masterton Tauranga
Ashburton Greymouth Napier Timaru
Auckland Hamilton Nelson Upper Hutt
Blenheim Hastings New Plymouth Wairoa
Christchurch Havelock North Oamaru Wanaka
Cromwell Invercargill Palmerston North Whanganui
Dunedin Kaikoura Queenstown Wellington
Feilding Lower Hutt Rotorua Whakatane
Gisborne Mt Maunganui Taupo Whangarei


Rural Deliveries

Post Haste have the ability to deliver to rural addresses nationwide. To send an item to a rural address simply place a rural ticket on your express pack or ticketed item. This is in addition to our standard base tickets.

Rural tickets can be pre purchased and are available in books of 10.

Please note: Signatures may not be available for rural addresses. Rural deliveries may take an additional 24hours.

Contact your local branch if you are unsure if your destination is rural or not.


Underticketing

Our first priority is the delivery of your freight.

Should any item have insufficient tickets, for weight or cube, we reserve the right to apply additional charges to cover the cost of sending the item, if we consider it to be short paid. We will endeavour, in most cases, to ensure our service standard is not compromised and that the item reaches its destination within our standard delivery times. The rates charged for this procedure may differ from specific customer charges and will incur an administration fee for the processing involved and time taken to complete.


Underdeclaration

Manifest underdeclaration is where an item, or a consignment, has been incorrectly declared either by weight or cube off a “customer printed label”. This could be through one of several options; Despatch It, eDespatch, Go Sweetspot, Smartfreight or any other customer specific generated label that is used to despatch freight through the network. The rates charged for this procedure may differ from specific customer charges and will incur an administration fee for the processing involved and time taken to complete.

In addition to the underticketing, underdeclaration charges we will also apply a Fuel Adjustment Factor (FAF) and Road User Charges (RUC’s) that are normally added to our standard charges. These charges are subject to change and can be found on the website home page under “Variable Adjustment”.

Charges will be invoiced weekly and sent on a debit advice which may be either emailed or posted, this is not a tax invoice merely notification that additional charges have been applied and show up on the next invoice/statement.

We urge all customers to pay particular attention to correct ticketing and declarations to avoid the need for underticketing and underclaration charges to be applied.

Should you have any queries relating to underticketing and underdeclaration please contact your Account Manager or your local branch.